The Effectiveness of Mediation Services in Resolving Students’ Interpersonal Conflicts: A Systematic Literature Review

Authors

  • Syifa Rahma Isnaeni Universitas Indraprasta PGRI
  • Salsabina Aidy Fitriani Universitas Indraprasta PGRI
  • Nauroh Salimah Ritonga Universitas Indraprasta PGRI
  • Nathania Sevina Sutisna Universitas Indraprasta PGRI
  • Cindy Marisa Universitas Indraprasta PGRI

DOI:

https://doi.org/10.64624/jpec.v1i2.70

Keywords:

Effectiveness, Mediation Services, Conflict

Abstract

Interpersonal conflicts that occur among students at the high school/vocational high school/Islamic junior high school (SMP) and junior high school levels are difficult to avoid. Guidance and counseling teachers can utilize mediation services, which are expected to enable students to resolve interpersonal conflicts positively. This study aims to determine the effectiveness of mediation services in resolving student interpersonal conflicts through a systematic literature review (SLR) approach. Data were obtained from 172 articles published between 2015 and 2025 using Google Scholar, DOAJ, and other sources. After selecting articles based on inclusion and exclusion criteria, 10 articles were obtained and analyzed using the Prisma method. The results of the analysis indicate that mediation services can effectively address problems that occur between students by fostering empathy, effective communication, and the ability to find solutions together. These findings indicate that mediation services can be an important guidance strategy for guidance and counseling teachers in creating a harmonious, safe, and comfortable school atmosphere for students' social-emotional development.

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References

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Published

2025-10-30

How to Cite

Isnaeni, S. R., Fitriani, S. A., Ritonga, N. S., Sutisna, N. S., & Marisa, C. (2025). The Effectiveness of Mediation Services in Resolving Students’ Interpersonal Conflicts: A Systematic Literature Review. Journal of Psychology and Education Counseling (JPEC), 1(2), 43–51. https://doi.org/10.64624/jpec.v1i2.70

Issue

Vol. 1 No. 2 (2025): JPEC November 2025

Section

Articles

License

Copyright (c) 2025 Syifa Rahma Isnaeni Syifa, Salsabina Aidy Fitriani, Nauroh Salimah Ritonga, Nathania Sevina Sutisna, Cindy Marisa, M.Pd. Kons

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